Web services updates
We have been doing a lot of work at the back-end of the web services. These changes are to better help our members and also provide easier navigation for members of the public.
We have added a new menu button that allows anyone to see the whole menu. While this takes up a little more room on the screen, it will allow people to rapidly identify where the main items of content can be found on the site.
We couldn’t make up our minds on the colour of the skin, so we randomised it. Each time you load the site, a different colour scheme will be used.
We will wait for comments as to what is felt to be the best colour before we set it permanently.
To provide better mobile support, we opted to present posts as thumbnails instead of full text.
Now it is easier to identify the content of the post from it’s thumbnail, and selection is like clicking an app icon instead of hoping to hit the right link in a long list of text links.
We have now completed the implementation of the online helper. This allows volunteers, who are logged onto the help service, to provide help in real time.
If a volunteer is online, you will see a small OntarioACHI logo on a blue background at the right hand side of the browser window. Scrolling over this icon will roll-out a button, than when clicked will give you a box to start your chat in.
If there is no-one online, you will see a small red cross in a similar position.
Again scrolling over this will roll-out a button, that this time when clicked will give you a chance to leave a message that will be picked up next time a volunteer logs in.
New phone services
In conjunction with the partnership with TELUS, we have updated our phone services. We now have a new main office number. (289) 302-0185
This is connected to an automated concierge service that allow us to provide a much better service to callers.
We have noticed that much of our volunteer time over the last three years has been to answer the same questions over and over. The new phone service offers an information line, which we can continue to populate with information regarding membership, certification and other items that keep coming up. The system also allows us to stream calls directly to the volunteers who are supporting the various areas of the association.
As your association is run by volunteers who are usually full-time home inspectors, we realise that often a simple message left for the right person will get answers much quicker, so we can now stream your calls directly to the right voicemail. This will assist in us managing your enquiries faster.