The membership year was aligned to October 31st each year back in 2018. Since then we send out emails around the end of August, and again in September and October. We generally also make note of the renewal in the Newsletters running up to October, with a link to the renewal page.
This year, it causes a massive problem on our server as many people hit the page at the same time, without logging in first!
As you can imagine, the system has a hard time establishing who you are if you are not logged in, and it threw our server fr a loop.
We’ve spent the last few weeks ironing out the problems, many of which were the cause of the hosting provider and the way they utilize our paid resources for their management software.
We are seeing massive improvements in the performance of the services now.
As for how you pay, it’s the same as it’s always been. Login into the site using your account details (there’s a lost password function if you can’t remember them) and then use either the flyout menu (top left) of the main menu (the three bars) to select renew membership. Follow that through, and use either a PayPal account or credit card to pay, or choose pay later and send a cheque for the total amount. Some people have this year even paid by Interac Transfer, just make sure if you do this, the email address needs to be firstname.lastname@example.org.
I hope this helps.